Charles Schwab interviews
Charles Schwab interviewsClient conversations and planning judgment
Complete the client record
“Your plan is only as good as the information provided.”
Stephanie ShadelSenior wealth advisor, Schwab Wealth Advisory
Find the missing liabilities
Name the missing liabilities before treating $1.02m of known assets as net worth.
ExampleAsk what changed
“investors are confusing that action with progress.”
Kasey McCurdyChief portfolio strategist, Schwab Wealth Advisory
Check the saving plan
Ask about future saving before proposing a sale to fill the $48,000 cash gap.
ExampleKeep the client in the decision
“Goals, time horizon, and risk capacity should drive those differences, not the latest headline.”
Kasey McCurdyChief portfolio strategist, Schwab Wealth Advisory
Confirm the loss amount
Correct the loss unit, then confirm Naomi’s meaning before suggesting a portfolio change.
ExampleLast reviewed